Global Customer Success Manager I

Bandwidth operates at the forefront of communication technology, providing essential infrastructure that supports many well-known brands and applications worldwide. The Global Customer Success Manager position is situated within the Customer Operations team, where collaboration and authenticity are highly valued. Employees are encouraged to contribute diverse perspectives and bring their genuine selves to the workplace, fostering a supportive and innovative environment.

This role involves managing the full customer lifecycle, serving as the main liaison to ensure outstanding service and satisfaction. Responsibilities include championing customer needs, maintaining strong relationships, coordinating efforts across departments, facilitating regular client meetings, and addressing issues efficiently. Proficiency with technical platforms and customer service tools is necessary to meet client requirements effectively. Occasionally, the role may require participation in after-hours support and travel to client locations.

Applicants should hold a bachelor's degree and possess one to two years of experience in customer relationship management, ideally within technology or telecommunications sectors. Competence in project coordination, problem resolution, and familiarity with software such as Jira, Salesforce, and Zendesk is important. Bandwidth promotes a healthy work-life balance through comprehensive benefits including retirement contributions, health coverage, wellness initiatives, and flexible time-off policies designed to support employee well-being.