About the role
Bandwidth operates a vast network infrastructure that supports voice, messaging, and emergency services for well-known brands and applications worldwide. The Product Support Analyst (Voice) position is embedded within the Customer Operations team, playing a crucial role in sustaining and improving the telephony and voice services that enable modern digital communication, especially as advancements in AI reshape the industry landscape.
In this role, the analyst will deliver technical assistance for voice, API, and emergency calling products, collaborating with clients and regional carriers to diagnose and fix network-related challenges. Responsibilities include overseeing support requests, aiding with router setups linked to VOIP and SIP trunking, and escalating persistent or complex issues. The position requires availability Monday through Friday from midday to evening, with a focus on clear communication and teamwork with IT departments and internal groups.
Ideal candidates possess strong knowledge of VoIP, SIP, and telephony network setups, with familiarity in PBX systems and traditional telephone networks considered a plus. While a bachelor's degree is preferred, candidates with an associate degree and relevant experience are also encouraged to apply. Bandwidth fosters a culture that values employee well-being and offers extensive benefits, welcoming applicants eager to contribute even if they don't meet every criterion exactly.