About the role
Bandwidth operates a vast infrastructure that supports essential voice, messaging, and emergency services used daily by millions. The Network Operations Center (NOC) team is vital in maintaining this complex system. The NOC Manager leads efforts to ensure continuous monitoring and rapid resolution of network disruptions, playing a key role in sustaining reliable service as the industry integrates more AI-driven technologies.
In this leadership role, the manager oversees a team working around the clock to detect and address network problems. Responsibilities include guiding technicians, managing escalations, maintaining operational workflows, and ensuring adherence to quality standards. The manager also coordinates maintenance activities outside regular hours and contributes to strategic discussions about infrastructure readiness and improvements.
Ideal candidates bring extensive experience in network operations and team leadership, along with a solid understanding of service management frameworks and incident handling. Knowledge of cloud networking, DevOps, and telecommunications environments is beneficial. The position is located in Raleigh, NC, and the company fosters a culture that values employee well-being and work-life balance, offering comprehensive benefits and supportive policies.