About the role
Bandwidth operates a vast network infrastructure supporting voice, messaging, and emergency services worldwide. The Global Customer Implementation Specialist is a key member of the Customer Operations team, responsible for guiding clients through the onboarding process from contract signing to active use of Bandwidth's platform. This role requires managing multiple stakeholders and ensuring projects progress efficiently to meet customer goals and timelines.
The specialist's daily tasks involve creating detailed project schedules, leading customer meetings, and troubleshooting technical challenges related to voice and messaging services. They independently oversee several implementations, helping clients navigate technical requirements and collaborating closely with sales, support, and engineering teams to resolve issues promptly. Accurate documentation and adherence to operational standards are critical to success in this position.
Ideal candidates bring at least three years of experience in technical customer-facing roles within technology or SaaS sectors, with familiarity in VoIP, SIP, or telecom concepts. Strong communication and project management skills are essential, along with the ability to prioritize effectively in dynamic environments. The role is based in Raleigh, NC, and the company promotes a culture that supports employee well-being and work-life balance.