About the role
At Inworld AI, a company specializing in real-time AI for consumer applications, the Founding Technical Account Manager role is part of the go-to-market team. Inworld develops proprietary speech models and serves large-scale language model inference through modular APIs, supporting diverse sectors like healthcare, education, and media. The company is well-funded and recognized for its innovative AI technology powering major clients such as NVIDIA and Microsoft Xbox.
The Technical Account Manager will manage a portfolio of existing customers, focusing on renewals, account expansion, and ensuring customers derive value from Inworld's products. Daily responsibilities include building strong relationships with technical and business stakeholders, troubleshooting, coordinating with engineering teams, and conducting regular business reviews. The role involves proactive account health monitoring and leveraging AI tools to enhance efficiency in customer engagement and CRM management.
Candidates should have at least four years of experience in technical account management or customer success within software companies, with proven skills in contract negotiation and managing multiple accounts. The position requires technical aptitude to engage with engineers and business leaders, strong communication skills, and the ability to work independently in a growing team. The role is hybrid based in Mountain View, California, with some remote flexibility considered.