Head of Customer Success & Account Management - USA

Inworld AI is a cutting-edge research and inference company specializing in real-time AI for consumer applications. The company develops speech models, manages large language models, and provides APIs for high-volume, real-time workloads, serving hundreds of millions of users daily. Their infrastructure supports diverse sectors like healthcare, media, and education, and they have secured significant funding from top venture firms, powering well-known brands and earning industry recognition.

The role of Head of Customer Success & Account Management involves leading the post-sales team to ensure customer retention, expansion, and success. The person will manage key accounts, develop customer lifecycle strategies, and leverage AI and automation to scale engagement. They will also define operational models, oversee systems and data, and collaborate with cross-functional teams to translate customer needs into product improvements.

Candidates should have over 7 years in customer success or account management, with at least 3 years in leadership roles. Experience with enterprise clients, renewal negotiations, and technical products is essential. The role requires strong communication skills, familiarity with CRM and AI tools, and the ability to operate independently. The position is based in Mountain View, California, with options for remote work, and offers a competitive salary, equity, and benefits.