About the role
Broccoli AI develops intelligent assistants tailored for contractors in plumbing, HVAC, and electrical fields, aiming to streamline their operations by automating communication and administrative tasks. Their AI solutions handle phone interactions, scheduling, and revenue recovery, serving a broad client base including independent contractors and large enterprises. The company is based in Lehi, Utah, and supports a hybrid working environment, backed by prominent investors and experiencing rapid growth.
The Founding Software Engineer will focus on advancing the AI-driven support infrastructure, enhancing how customer inquiries and issues are managed. Responsibilities include creating automated workflows, maintaining an accessible and accurate knowledge repository, and designing tools to reduce repetitive tasks. This role requires collaboration across multiple departments to refine the support process and develop analytics that track performance and identify improvement areas.
Ideal candidates bring over five years of software development experience, strong programming and debugging capabilities, and expertise in integrating APIs and databases. Familiarity with AI technologies such as large language models and automation platforms is important. A solution-oriented approach and experience in building tools for customer interaction are valuable. This position offers a chance to shape the efficiency and effectiveness of a technical support organization through innovative AI applications.