Forward Deployed Engineering Team Lead

At Aircall, the Forward Deployed Engineering Team Lead is part of the Solution Engineering team, working across customer solutions and applied AI. The role involves hands-on configuration, deployment, and debugging of AI Voice Agent solutions for strategic accounts, ensuring regional revenue targets are met. The team collaborates globally, with a focus on integrating AI into customer workflows to enhance communication channels like voice and messaging.

Daily responsibilities include building and refining deployment frameworks, coaching regional engineers, and contributing to global playbooks. The lead acts as a technical bridge between customer needs and product development, translating field feedback into actionable roadmap input. The position requires a mix of technical expertise, business acumen, and stakeholder engagement, working in a fast-paced, collaborative environment.

This is a freelance, contract role based in New York or San Francisco, with a strong emphasis on technical depth and regional ownership. Candidates should have over five years of experience in solutions engineering or similar roles, with skills in APIs, integrations, and programming. The role demands entrepreneurial thinking, strategic planning, and the ability to influence senior stakeholders, all within a dynamic, AI-driven company.