Forward Deployed Engineer, Triage (SF)

At AssemblyAI, a leading company in Voice AI technology, the Forward Deployed Engineer role is part of the Customer Experience team. The company operates at a large scale, processing millions of audio hours daily and serving thousands of customers globally. This position is based in San Francisco and involves working closely with customers and internal teams to support and improve voice AI applications.

The engineer will engage directly with customers to resolve technical issues, manage and enhance automated agents that handle initial customer interactions, and collaborate with engineering and research teams to escalate and address product challenges. The role requires strong programming skills, preferably in Python, experience with REST APIs, and excellent written communication, as most interactions occur via Slack. The position is hybrid, requiring proximity to the San Francisco office.

Candidates should have at least two years of technical customer-facing experience, with a background in solutions engineering, technical support, or software development. Familiarity with voice AI products and automation tools is advantageous. The role offers a pathway to more senior positions within the company, emphasizing ownership and technical growth in a fast-paced, meritocratic environment.