Forward Deployed Engineer, Triage

At AssemblyAI, a leading company in Voice AI technology, the Forward Deployed Engineer role is part of the Customer Experience team. The company processes massive volumes of audio daily and serves a diverse customer base, including startups and enterprises. This role is hybrid, based in New York City, and involves working closely with customers and internal teams to support and improve voice AI products and services.

The engineer will engage directly with customers to resolve technical issues, acting as a product expert and technical resource. They will manage and enhance internal customer support agents, troubleshoot escalations, and collaborate with engineering and research teams to translate customer feedback into product improvements. The role requires strong communication skills and proficiency in programming, primarily Python, with experience in APIs and coding agents.

Candidates should have at least two years of technical customer-facing experience, with a preference for those familiar with voice AI or automation tools. The position offers a clear career path within the company, including opportunities to advance into senior roles or more technical positions. AssemblyAI emphasizes a meritocratic culture, competitive compensation, and a collaborative work environment focused on innovation in voice AI.