Forward Deployed Engineer – Key Accounts (AI Solutions)

At Aircall, the Forward Deployed Engineer for Key Accounts is part of the Solution Engineering team, focusing on integrating AI-powered customer communication solutions for strategic clients. The role involves working closely with key account managers to deploy and expand AI use cases, ensuring measurable impact and customer satisfaction. The engineer acts as a technical advisor, managing integrations, configurations, and ongoing relationships with clients to foster AI adoption.

Daily responsibilities include designing and deploying automation workflows, managing technical projects, and collaborating with cross-functional teams to validate solutions. The role requires fluency in APIs, experience with no-code platforms, and the ability to build scalable models and frameworks. The engineer also trains peers, contributes to product feedback, and supports internal and customer education.

This is a hybrid, contract role based in Berlin, with a focus on customer success, solutions engineering, and technical consulting. The position emphasizes building long-term client relationships, expanding AI use cases, and contributing to the company's AI innovation efforts. The candidate should be comfortable working in a fast-paced environment, managing multiple stakeholders, and staying updated on industry trends.