About the role
At Aircall, the company specializes in AI-powered customer communication solutions, integrating voice, SMS, WhatsApp, and AI into a unified platform. The role sits within the Success team, focusing on leading the account management function in the Americas. The person will oversee a team responsible for expanding revenue through upselling AI products and strengthening customer relationships, with a focus on operational rigor and revenue growth.
Daily activities include managing a high-performing team, building and executing expansion strategies, and ensuring pipeline discipline. The role demands a strong sales mindset, with responsibilities for forecasting, quota attainment, and cross-functional collaboration to facilitate product adoption and remove deal friction. The position is based in New York, with a focus on driving growth in the existing customer base.
Candidates should have over five years of experience in SaaS sales or account management, with at least three years managing teams of eight or more. A proven track record of exceeding revenue targets and implementing sales processes is essential. The role is full-time, on-site in New York, and requires a revenue-driven, operationally sharp leader capable of making a significant impact on the company's growth trajectory.