About the role
At Hiya, the focus is on enhancing business communication through trusted voice calling solutions that improve customer engagement and security. The Customer Success Manager role is part of the sales and customer success team, managing a portfolio of large enterprise clients across the UK and Europe. This position involves close collaboration with sales, engineering, product, and leadership teams to ensure customer satisfaction and business growth.
The role requires ownership of strategic accounts, driving retention, renewals, and expansion by building strong executive relationships and developing detailed account plans. The manager will conduct business reviews, negotiate complex contracts, and identify growth opportunities while monitoring customer health and providing feedback to internal teams. Fluency in English and business proficiency in French, Spanish, or German is essential for managing European accounts.
Candidates should have over five years of experience in customer success or enterprise account management within B2B SaaS or technology sectors, with a proven track record of managing large, complex accounts and influencing senior stakeholders. Experience in regulated industries and communications technology is advantageous. Hiya values autonomy, transparency, and ownership, offering equity and learning budgets to support career development in a diverse and dynamic environment.