About the role
At Abridge, a pioneering AI-driven clinician intelligence platform, the Clinical Success Manager for Federal accounts plays a vital role within the commercial team. The company focuses on enhancing healthcare by integrating AI to support clinical, financial, and evidence-based decisions across numerous health systems. This role centers on delivering a generative AI platform that alleviates the cognitive load of clinical documentation, contributing to improved healthcare workflows and patient outcomes.
The Clinical Success Manager collaborates closely with clinicians, administrators, and stakeholders to understand federal clinical workflows and tailor training and support accordingly. Responsibilities include leading enablement sessions, supporting new site implementations, fostering relationships with clinical champions, and monitoring product performance to ensure successful adoption and utilization. The role demands proactive communication and advocacy for clinician needs, working alongside product and engineering teams to drive continuous improvement.
Candidates should have at least three years of clinical experience, familiarity with EHR documentation, and a strong grasp of healthcare workflows and regulations. Preferred qualifications include federal clinical practice or informatics experience and leadership in clinical education or training. The position is remote and requires an entrepreneurial mindset suited to a fast-paced startup environment committed to transforming healthcare through AI-driven solutions.