About the role
At Abridge, a pioneering AI-driven clinician intelligence platform, the Clinical Success Director role is integral to enhancing healthcare delivery by easing clinical documentation burdens. The company supports over 100 million patient-clinician interactions annually across numerous health systems, leveraging AI to connect patients, providers, and payers. This position is part of the Commercial/Partner Success team, focusing on clinical success and remote work within Tier 1 locations.
The Clinical Success Director will engage closely with clinicians, product teams, and partners to drive adoption and optimize the platform's impact. Responsibilities include clinician education, managing relationships with clinical champions, gathering user feedback to inform product strategy, tracking clinical success metrics, and supporting sales efforts through demos and collateral. The role demands collaboration across multiple disciplines to translate clinical conversations into actionable data, contributing to product evolution and user satisfaction.
Candidates must have over five years of clinical experience, familiarity with Epic and clinical documentation workflows, and a strong grasp of healthcare industry regulations. The role requires leadership skills to guide initiatives from inception to launch and the ability to build relationships across organizational levels. Experience in fast-paced startup environments and willingness to travel up to 20% are essential. Abridge emphasizes a culture of ownership, empathy, and continuous growth, offering comprehensive benefits and a supportive environment for professional development.