About the role
At Sierra, a company specializing in customer-facing AI platforms, the team focuses on transforming customer service for major brands. The role involves working closely with sales and clients to develop value frameworks, ROI models, and investment cases that demonstrate Sierra's impact on operational costs, revenue, and customer loyalty. The person will contribute to establishing a scalable, industry-specific business value methodology from scratch.
Daily tasks include supporting enterprise sales with financial analysis, shaping commercial strategies, and creating tools to communicate Sierra's value clearly. The ideal candidate has over five years of experience in value engineering, strategic finance, or related fields, with strong analytical skills and experience engaging with senior decision-makers. The role is based on-site in San Francisco, requiring collaboration with sales teams and stakeholders.
This is a full-time, on-site position that emphasizes building and scaling a business value program, with a preference for candidates familiar with AI or customer service operations. The company values trust, customer obsession, craftsmanship, intensity, and family, offering comprehensive benefits and a dynamic work environment focused on innovation and impact.