About the role
At Assort Health, the Voice Support Engineer role is part of the engineering team focused on enhancing telephony systems that support AI-driven healthcare customer experiences. The company is pioneering continuous conversational AI agents that improve patient interactions by remembering context throughout their healthcare journey. This position is based in San Francisco with a hybrid work model, contributing to a rapidly growing company recognized for its innovation in healthcare AI.
Day-to-day responsibilities include diagnosing and resolving complex issues related to VoIP, SIP, RTP, and PBX systems to ensure call clarity and reliability. The engineer will handle the entire troubleshooting lifecycle, using tools like packet captures and signaling logs. Collaboration with customers, partners, and internal teams is key to understanding call flows, resolving technical problems, and guiding best practices for telephony configurations.
Candidates should have at least three years of experience with VoIP and enterprise telephony systems, strong knowledge of SIP signaling and media flow, and proficiency with packet capture and PBX log analysis. Effective communication skills and experience working directly with customers are essential. Bonus skills include familiarity with CPaaS platforms, network configurations, scripting, and startup environments. The role offers competitive compensation, professional development, and comprehensive benefits.