Technical Support Manager (m/f/d) L2

At Voize, the team focuses on developing AI solutions that support frontline healthcare workers by automating digital workflows, allowing them to dedicate more time to patient care. The company has secured significant funding and serves over 2,000 facilities, emphasizing social impact and technological innovation. The organization values collaboration and aims to improve healthcare efficiency through advanced AI companions.

The role of Technical Support Manager involves managing complex customer issues related to Voize's AI products and healthcare software integrations. Daily tasks include troubleshooting system errors, coordinating with customer IT teams, and resolving incidents swiftly to minimize downtime. The person will work closely with engineering to identify root causes and implement fixes, ensuring reliable service for healthcare facilities.

Candidates should have strong technical skills in system administration, networking, and API integrations, with experience handling escalations in complex environments. Proficiency in German at a high level is essential, as the role involves direct communication with German-speaking customers. The position offers remote work, flexible hours, and opportunities for professional growth within a fast-paced startup environment.