Technical Program Manager, Forward Deployed Engineering

At Baseten, a company powering critical AI inference for leading AI firms, the Forward Deployed Engineering (FDE) team tackles complex inference challenges for strategic customers and translates solutions into scalable platform improvements. This role is embedded within the FDE team, which acts as a technical rapid-response unit interfacing closely with customers and internal teams to enhance the AI platform's capabilities and reliability.

The Technical Program Manager will orchestrate the operational cadence for top accounts, ensuring smooth coordination between sales, engineering, product, and support teams. Responsibilities include managing cross-team programs, reducing engineering toil, tracking key metrics, and scaling team processes. The role demands strong program management skills, technical fluency in ML infrastructure and distributed systems, and the ability to communicate effectively across technical and executive audiences.

Candidates should have over five years of experience managing complex technical programs, preferably with knowledge of Kubernetes, GPUs, and LLM inference. The position is hybrid, based in major cities like San Francisco, Toronto, and New York, and offers competitive compensation with benefits. Success is measured by establishing reliable program rhythms and mitigating risks to enable leadership confidence in ongoing initiatives.