Technical Customer Support Specialist

ElevenLabs is an innovative AI company focused on transforming human interaction with technology through voice and audio solutions. The team includes researchers, engineers, and operators working on platforms like ElevenAgents, ElevenCreative, and ElevenAPI, which serve a broad range of clients from startups to large enterprises. The company emphasizes rapid experimentation, impact-driven work, and a global, AI-first culture, fostering a dynamic environment for professional growth.

The role of a Technical Customer Support Specialist involves engaging directly with enterprise clients to troubleshoot and resolve complex technical issues related to AI integrations, APIs, and telephony systems. The specialist will develop deep expertise in ElevenAgents, identify product gaps, and create helpful documentation, acting as a trusted partner throughout the customer journey. The position requires proactive problem-solving, technical fluency, and excellent communication skills.

Candidates should have 2-3 years of SaaS support experience, familiarity with LLMs, AI agents, telephony, and APIs, especially Python or JavaScript. The role is remote, contract-based, and suitable for individuals who are self-motivated, analytically sharp, and passionate about AI. The company values autonomy, fast-paced work, and a strong interest in AI advancements, offering a unique opportunity to contribute to cutting-edge technology in a supportive, innovative environment.