About the role
At ElevenLabs, a pioneering AI company specializing in voice technology, the Customer Support Specialist is part of the operations team working remotely across various countries. The role involves providing rapid, empathetic responses to user inquiries, troubleshooting technical issues, and maintaining high-quality support documentation. The team values impact, innovation, and a global, autonomous work environment, emphasizing the importance of delivering excellent customer experiences in a fast-paced setting.
Daily tasks include resolving support tickets efficiently, applying technical knowledge to solve problems, and acting as a bridge between users and the company. The ideal candidate should have 2-3 years of experience in technical SaaS support, with skills in troubleshooting APIs and browser errors. They should be proactive, detail-oriented, and interested in AI, working independently while contributing to a community-focused, high-quality support environment.
This is a full-time, contract role that is fully remote, offering flexibility and opportunities for professional growth. The company fosters a culture of experimentation, impact, and continuous learning, supporting team members with stipends for development and social activities. The role is suited for individuals passionate about AI and technology, eager to contribute to a rapidly evolving field, and capable of working autonomously in a diverse, international team.