Support Software Engineer

At Replicant, the Support Software Engineer is part of the Technical Support team, focusing on maintaining and improving the company's AI-powered customer service platform. This role involves troubleshooting live issues, investigating root causes using logs and code, and developing internal tools to streamline support processes. The engineer acts as a key contact for customers and supports the team in ensuring platform reliability and performance.

The ideal candidate should have strong debugging skills across various systems, including APIs, distributed systems, and authentication protocols. Comfort with agentic coding tools and legacy TypeScript code is essential. Customer interaction skills are important for gathering requirements and explaining solutions clearly. Experience with conversational AI, LLM prompting, or enterprise tools is a plus.

This is a full-time, remote position available to candidates in the United States and Canada. The role offers opportunities for professional growth, a collaborative culture, and benefits that support health, learning, and ownership in a fast-growing AI company.