About the role
At Replicant, the company specializes in AI-powered customer service solutions, utilizing large language models to enhance contact center operations. The team focuses on building scalable, secure, and empathetic AI systems that handle millions of calls monthly for major corporations. The environment encourages innovation in voice AI and enterprise-grade AI technology, fostering a collaborative and ambitious culture.
The role of the Director of Business Operations involves shaping company processes, setting priorities, and ensuring alignment across functions. Daily tasks include designing operational systems, making strategic trade-offs, and leading cross-functional projects to improve execution and growth. The person will work closely with senior leadership to measure impact and optimize decision-making.
Candidates should have over 8 years of experience in business operations or strategy within high-growth SaaS or AI companies. Strong problem-solving, strategic judgment, and executive communication skills are essential. The role is remote, with a focus on building and leading operational initiatives, and the candidate must be comfortable working independently while influencing senior leaders.