About the role
At Twilio, a global leader in cloud communications, the Supervisor of Billing Operations will join the finance team supporting billing and order processing functions. This role involves managing an international team based in Mexico, collaborating with counterparts in the US, Ireland, and India to ensure smooth contract execution and billing accuracy. The company embraces a remote-first culture with occasional in-person meetings.
Day-to-day responsibilities include leading analysts handling post-billing communications, invoice processing, and issue resolution. The supervisor will oversee order management, ensure timely invoicing, validate contracts, and maintain compliance with financial controls such as SOX. They will also coordinate audits, drive process improvements, and mentor team members to uphold operational standards.
Candidates should have over five years of billing operations experience, supervisory skills, and proficiency with Salesforce and Excel. Strong communication abilities in English and a collaborative approach are essential. Experience in SaaS, international teams, SOX controls, and Zuora is preferred. The role is remote from Mexico City with occasional travel to foster team and customer connections.