About the role
Twilio is a prominent company in cloud communications, offering tools that enable businesses and developers to create personalized customer interactions. The Strategy & Operations Manager will join the Industry Relations & Strategic Growth group, which focuses on expanding the company’s reach and enhancing its offerings in messaging, voice, and AI-driven communication technologies. The organization supports remote work with occasional in-person meetings to maintain strong team connections and collaboration.
In this role, the individual will address complex business challenges by working closely with teams across Carrier Relations, Product, Operations, Finance, Legal, and Go-To-Market functions. Key duties include developing and implementing impactful business plans, ensuring alignment among diverse teams, managing critical projects, and delivering clear, data-driven insights to senior leadership. The position requires analytical thinking, effective communication skills, and the ability to translate technical and financial data into actionable recommendations.
Ideal candidates will have several years of relevant experience in areas such as strategy, operations, consulting, product management, or growth roles, along with strong skills in data analysis tools like SQL and Tableau. Experience with SaaS, AI productivity applications, or telecommunications is advantageous but not mandatory. The role is fully remote within the United States, excluding certain states, and may involve occasional travel. Twilio values diverse perspectives and seeks individuals who demonstrate initiative and a strong sense of ownership.