About the role
Lorikeet is a company focused on transforming customer support through advanced AI technology, especially for sectors like fintech, healthtech, and marketplaces. The team is dedicated to building AI systems that can handle complex support tasks, significantly improving efficiency and ticket resolution. The company has substantial backing from top venture funds and works with major clients, emphasizing impactful, large-scale problems.
The role of a Staff Software Engineer involves setting the technical direction for key parts of the product, including architecture and system design. The engineer will tackle challenging issues such as system reliability at high scale and AI evaluation. This hands-on position requires coding, system design, and mentorship, with a focus on AI-driven development workflows, primarily using TypeScript, React, PrismaORM, NestJS, and Python.
Candidates should have over 10 years of software development experience, with a history of leading high-stakes projects and defining product architecture. The role offers ownership, scope, and the chance to influence product development early in a fast-moving environment. The company values diversity, flexible work hours, and a culture of trust and continuous recognition, with a strong emphasis on AI skills and team collaboration.