About the role
At Heidi AI, the Software Implementation Engineer is a key technical role within the success team, focusing on deploying healthcare AI solutions in NHS settings. The engineer manages the entire technical onboarding process, including account setup, tenant configuration, and integration with hospital IT systems. They work closely with customer IT teams to ensure smooth deployment, addressing technical challenges swiftly to meet project timelines.
Daily responsibilities involve configuring SSO, provisioning users, and ensuring network readiness for clinicians to use Heidi’s AI tools effectively. The role requires diagnosing and resolving technical issues, coordinating with engineering teams for defect resolution, and translating customer needs into clear technical requirements. The engineer acts as a trusted technical advisor to healthcare clients, ensuring successful implementation and adoption.
This is a full-time, hybrid position based in London, emphasizing hands-on technical delivery. The ideal candidate has experience with enterprise IT integrations, identity management protocols like SAML/OIDC, and healthcare IT environments. They must be capable of working independently, managing multiple deployments, and communicating effectively with both technical and non-technical stakeholders to ensure successful project outcomes.