About the role
Heidi AI is a healthcare technology company focused on enhancing clinical workflows through AI-powered tools. The Clinical Associate role is part of the go-to-market and clinical enablement team, working remotely from Australia on a contract basis. The position involves supporting clinicians with onboarding, providing clinical insights, and helping improve the platform's safety and usability, all while working closely with product and customer success teams.
Day-to-day activities include peer-to-peer onboarding, collecting user feedback, supporting enterprise account scaling, and contributing to clinical product development. The role requires current medical registration, clinical experience, and enthusiasm for learning Heidi's platform. Flexibility in working hours and strong communication skills are essential, with the opportunity to influence product and strategy in a fast-paced environment.
The role is structured in three phases over nine months, gradually increasing responsibilities from onboarding support to strategic input and training. The position emphasizes real-world clinical expertise, clinician-to-clinician communication, and a mindset aligned with Heidi’s principles of safety, ownership, speed, and clinician-centric design. It offers a chance to impact healthcare delivery through innovative AI solutions.