About the role
At Heidi AI, the engineering team is focused on maintaining and improving the reliability of their healthcare platform, which supports millions of patient sessions worldwide. The Principal Platform Engineer will be deeply involved in incident response, system monitoring, and infrastructure management, ensuring the platform's stability and performance. The role requires hands-on expertise in cloud infrastructure, Kubernetes, and automation, with a focus on operational excellence in a high-stakes environment.
The ideal candidate has several years of experience in site reliability engineering or operations-heavy roles, with strong skills in cloud services, scripting, and observability tools. They should be comfortable working under pressure, supporting production systems, and leading incident management efforts. The position offers the opportunity to take ownership of critical infrastructure components and contribute to continuous improvements in system reliability.
This full-time role is based in London and involves close collaboration with engineering teams to enhance deployment processes, automate tasks, and refine operational practices. Heidi AI values proactive problem-solving, evidence-based decision making, and a commitment to building resilient systems that support healthcare professionals and patients worldwide.