About the role
Twilio is seeking a Phone Numbers Operations Specialist 1 to join the Global Number Management team, which handles the processes involved in transferring and hosting telephone numbers. This role is crucial for ensuring customers experience smooth transitions when moving their numbers or utilizing hosted telephony services. The position supports Twilio’s commitment to innovative communication solutions and operates within a remote-first environment based in Colombia.
The specialist will be responsible for handling incoming requests related to number transfers with precision and urgency, working alongside a variety of teams including engineers and product managers. Maintaining comprehensive records of operational workflows and escalations is essential. The role demands initiative in resolving challenges, compliance with telecom regulations, and ongoing efforts to enhance operational efficiency. Sharing knowledge and improving documentation are also key aspects of the job.
Applicants should bring at least two years of experience in customer-facing roles or related areas, fluency in both Spanish and English, and strong organizational and communication abilities. Proficiency with data tools such as Excel or SQL, experience with ticketing platforms, and basic skills in AI-driven workflow automation are valuable. While prior telecom industry exposure and familiarity with APIs are a plus, Twilio encourages candidates from diverse backgrounds who demonstrate adaptability, customer focus, and the ability to work independently within a collaborative setting.