About the role
At Twilio, a company revolutionizing communications globally, the Legal Services Manager role is part of the Center of Excellence within the Legal Operations Team. This position supports the legal function by managing high-volume legal requests and serving as the initial contact for commercial contract inquiries, particularly for GTM and Telecom Carrier Relations teams. The role emphasizes operational efficiency and process improvement within the legal department.
Day-to-day responsibilities include reviewing and negotiating various commercial contracts such as NDAs, SOWs, and service orders, ensuring compliance with internal policies. The manager also handles law firm eBilling processes, resolves invoice escalations, and contributes to the development of the Center of Excellence Playbook. The role requires managing multiple legal functions and supporting ad-hoc operational projects to enhance team productivity.
Candidates should have at least five years of relevant legal operations or contract management experience, strong knowledge of commercial contracting, and proficiency with tools like Salesforce, Conga, and DocuSign. Familiarity with AI technologies and excellent communication skills are important. The position is remote-based in the UK, with occasional travel for team events, and suits professionals who thrive in fast-paced, evolving environments and value process orientation.