IT Support Engineer

At ElevenLabs, a pioneering AI research and product company known for its human-like AI voice models and platforms like ElevenAgents and ElevenCreative, the IT Support Engineer role is part of the Engineering & Product team. The company emphasizes rapid innovation, AI-driven workflows, and a global, impact-focused culture. ElevenLabs supports professional growth and offers a hybrid work environment with offices in New York and Warsaw.

The IT Support Engineer will primarily work from the New York office, providing hybrid support with four days onsite and one remote day weekly. Daily responsibilities include managing device lifecycles, supporting office IT and AV systems, handling end-user support tickets, onboarding new employees, contributing to IT projects, automating workflows, and maintaining documentation. The role requires strong organizational skills, IT fundamentals across multiple platforms, and experience with MDM and identity management tools.

Candidates should have a user-focused approach, clear communication skills, and a proactive mindset. Experience with macOS, iOS, Android, networking, SaaS tools, and AV systems is essential, along with familiarity with Jamf or similar MDM platforms and Okta or equivalent identity providers. Bonus qualifications include startup experience, customer-facing roles, Agentic AI tooling, and bash scripting. ElevenLabs offers stock options, competitive compensation, and a collaborative, high-impact team environment.