About the role
Suki AI is a healthcare technology company focused on reducing physician burnout through AI-powered voice solutions. The engineering team develops innovative tools to support clinicians, with a strong emphasis on AI and voice technology. The IT engineer role is part of a global, 24/7 support structure, primarily managing US daytime IT operations remotely from India. The team values autonomy, security, and seamless support to ensure the company's tech infrastructure runs smoothly.
The IT engineer will oversee identity management, SaaS access, and security compliance, working with tools like Okta, Google Workspace, and security platforms. They will handle device management, vendor coordination, and incident triage, ensuring strict adherence to SLAs and security policies. The role involves troubleshooting, managing hardware logistics, and acting as a liaison with external MSPs, requiring high independence and technical judgment.
Candidates should have over three years of IT support experience, especially with US-based teams, and be proficient with SaaS management, security tools, and device management platforms. The role demands strong organizational skills, experience with vendor management, and the ability to work PST night shifts independently. The position is remote, supporting a mission-driven company making a significant impact in healthcare through innovative AI solutions.