Head of GTM Operations

At Heidi AI, the Head of GTM Operations will lead the development of the company's global revenue operations infrastructure. This role involves establishing a consistent data model, managing systems like CRM and marketing platforms, and defining sales funnel stages to ensure reliable reporting and analytics. The person will work closely with regional teams to balance global standards with local flexibility, ensuring operational integrity across markets.

The candidate will oversee the integration of product usage, billing, and partner data, as well as vendor management and cost control for the GTM tech stack. They will also be responsible for pipeline management, including defining funnel metrics, setting hygiene standards, and analyzing sales velocity to improve deal flow. Running a structured win/loss program will help inform product and marketing strategies.

This senior role requires a strategic thinker with strong technical skills in data governance, systems management, and revenue operations. The person will work onsite in either San Francisco or New York, collaborating with cross-functional teams to build scalable processes. Experience in revenue operations, data modeling, and GTM systems is essential to succeed in this role, which is full-time and on-site.