About the role
At Heidi AI, the GTM Operations team supports the company's expansion across UK and European markets, working closely with sales, marketing, customer success, and finance leaders. The role involves translating strategic commercial plans into practical operational models, including forecasting, segmentation, and territory management, ensuring these processes are embedded into daily routines. The team leverages tools like HubSpot, Databricks, and Omni to unify data and improve decision-making.
The person in this role will focus on building and refining processes that connect marketing, sales, and customer success throughout the customer lifecycle, from lead generation to renewal and expansion. They will also enhance pipeline management, revenue forecasting, and customer health analysis, promoting methodologies like MEDDIC to improve deal execution. The role requires a hands-on approach to operationalize strategies and optimize team performance.
This position demands a candidate with practical experience in revenue or sales operations, strong commercial judgment, and proficiency with data tools such as SQL, Databricks, and BI platforms. They should be capable of translating commercial strategies into effective systems and processes, communicating clearly, and driving adoption across teams. The role is hybrid, based in London, and involves ownership of the GTM stack and data quality to support Heidi's growth ambitions.