Fraud Specialist, Supplier Operations & Governance

At Twilio, a leader in Communications Platform as a Service, the Fraud Specialist role is part of the Carrier Relations and Operations team focused on supplier operations and governance. This position involves working remotely from Canada and contributes to maintaining the integrity of billing and fraud management processes within a global communications environment. The team values diverse experiences and fosters a remote-first culture with occasional in-person meetings.

The Fraud Specialist will handle complex billing disputes and fraudulent misuse cases, including Artificially Inflated Traffic and International Revenue Share Fraud. Daily tasks include analyzing call and messaging data, negotiating resolutions with customers and carriers, managing dispute lifecycles, and building dashboards to track key metrics. The role requires strong project management skills and collaboration with data analytics, engineering, and accounting teams to reconcile accounts and resolve discrepancies.

Candidates should have at least eight years of relevant experience in telecom operations, fraud operations, collections, or consulting, along with strong communication and negotiation skills. Familiarity with telecom fraud frameworks, call detail records, and data analysis tools like Excel, Looker, or SQL is important. Experience with AI, automation, and workflow platforms is a plus. The position supports remote work from Ontario, British Columbia, or Alberta, Canada, with occasional travel for team or customer meetings.