About the role
At Heidi AI, the engineering team is focused on developing innovative healthcare solutions that improve clinician workflows and patient care. The company has a rapidly growing platform supporting millions of patient sessions worldwide, and the team is dedicated to building reliable, scalable integrations and workflows. The role involves working closely with customers to implement and customize the platform, ensuring it fits real-world clinical environments.
The Forward Deployed Engineer will handle the entire technical onboarding process, including EMR integrations, security setup, and data pipelines. They will design and build custom clinical workflows, troubleshoot complex issues, and develop automation tools to streamline deployments. The role requires strong coding skills and the ability to communicate technical solutions effectively to diverse stakeholders.
Candidates should have at least four years of experience in customer-facing technical roles within SaaS or healthtech, with proficiency in coding and integration protocols like REST, SAML, SCIM, and FHIR. The position is based in London, with a hybrid work model, and involves working directly with enterprise clients to ensure successful platform adoption and operation.