About the role
At Heidi AI, the team is focused on transforming healthcare through AI-powered tools that streamline administrative tasks and enhance patient care. The company has rapidly grown its revenue and secured significant investment, emphasizing its innovative approach and market success. The role sits within the success team, supporting large health system accounts, and involves strategic engagement with high-level stakeholders to foster adoption and expansion of the platform.
The Enterprise Customer Success Manager will act as a trusted advisor to NHS trusts and private health organizations, guiding them through deployment, adoption, and growth phases. The role requires orchestrating cross-functional teams, managing complex multi-site rollouts, and ensuring clients realize clinical and operational value. The person will also lead renewal discussions and identify opportunities for account expansion.
Candidates should have extensive NHS or health system experience, with a proven ability to influence senior decision-makers and manage enterprise accounts. Strong skills in change management, strategic consulting, and cross-team coordination are essential. The position is based in London, offers a hybrid work environment, and is a full-time contract role.