Deal Desk Coordinator (Contract)

At Retell AI, a rapidly growing voice AI company revolutionizing call centers with intelligent AI agents, the Deal Desk Coordinator role is a contract position focused on managing and approving complex sales deals. The company serves major enterprise clients and aims to build a modern customer experience platform powered by AI. This role sits within the sales team and works closely with leadership, finance, and legal to streamline deal processes and pricing strategies.

Day-to-day responsibilities include structuring and approving non-standard deals quickly, developing discount approval frameworks, managing quote-to-cash workflows across multiple systems, and reporting on deal metrics to optimize cycle times and win rates. The coordinator will play a key role in shaping usage-based pricing models and automating approval processes to support fast, profitable deal closures. Collaboration with cross-functional teams is essential to ensure smooth deal execution.

Candidates should have at least four years of experience in deal desk or sales operations within B2B SaaS environments, familiarity with CRM and CPQ tools, and preferably experience in VC-backed or large SaaS companies. The role requires availability to work overlapping hours with the Pacific Time zone team. Strong commercial judgment, accuracy in pricing, and the ability to influence stakeholders under pressure are critical for success in this remote, full-time contract position.