Customer Value Architect (Retail, CRM, Fixed, Analytics)

At Tekion Corp, the Customer Value Architect role is embedded within the Customer Value Services team, focusing on the automotive retail sector. This position supports dealerships by leveraging Tekion's cloud-native automotive platform to enhance operational efficiency and business outcomes. The architect acts as a domain expert, using deep knowledge of dealership operations and platform capabilities to assess customer maturity and identify areas for improvement.

Day-to-day responsibilities include conducting performance assessments using Tekion's Dealer Maturity Model, developing actionable roadmaps for clients, and collaborating closely with Customer Value Managers. The role involves interpreting platform data and workflow patterns to diagnose issues and recommend solutions. It also requires facilitating high-level discussions with dealership leadership and supporting change management initiatives to drive adoption and value realization.

Candidates must have 5-8 years of automotive dealership operations experience or related consulting roles, with a preference for backgrounds such as General Manager or Controller. The position is fully remote, based in Texas, and demands strong consultative skills, operational expertise, and the ability to translate technical platform features into practical business improvements. A bachelor's degree or equivalent experience is preferred.