About the role
Tekion Corp offers a Customer Support Engineer I position within its Support team, located onsite at the Cincinnati office. The company is transforming the automotive sector with its innovative cloud-based platform that connects manufacturers, dealers, and consumers through advanced technologies such as AI and machine learning. Tekion promotes a culture of collaboration and innovation, providing employees with opportunities to work on groundbreaking solutions in a fast-growing startup environment.
This role involves assisting users with technical challenges related to the company's software and hardware products. Responsibilities include addressing inquiries through various communication channels, recording case details, working closely with engineering teams to tackle complex problems, and creating helpful resources like FAQs and knowledge articles. Effective communication and teamwork skills are essential for success in this position.
Applicants should possess a bachelor's degree in Computer Science, Information Technology, or a related discipline, along with relevant experience in a technical support capacity. Familiarity with support software and a strong analytical approach are important. The company offers competitive pay, comprehensive health benefits, stock options, and a dynamic workplace that encourages professional growth and innovation.