Customer Success - Strategic - EMEA

ElevenLabs is a forward-thinking AI enterprise specializing in voice synthesis and audio technology, catering to a broad spectrum of clients from innovative startups to established multinational corporations. The customer success team is essential in building and maintaining strategic relationships, ensuring clients maximize the benefits of the company's cutting-edge AI solutions. The role involves guiding clients through initial setup, ongoing engagement, and long-term value realization, aligning their objectives with the company's offerings.

This position requires overseeing a portfolio of key accounts within the German-speaking markets, with a focus on increasing product adoption and revenue through renewals and expansion opportunities. The successful candidate will evaluate client activity, uncover areas for deeper integration, and collaborate across departments to refine processes and improve overall client satisfaction. They will also provide insights to influence product development based on customer feedback.

Ideal applicants will have extensive experience in customer success or account management within SaaS environments, with a particular understanding of the DACH region and fluency in both English and German. The role is fully remote, offering flexibility to work from anywhere. It demands strategic insight, relationship-building skills, and a proactive approach to operational scalability and client success, fostering long-term partnerships and growth.