About the role
At Heidi AI, the Customer Success Manager for the mid-market segment is part of the success team, focusing on healthcare organizations in the UK. The role involves managing a portfolio of around 50 accounts, with a revenue target of approximately £2.5 million annually. The person will be responsible for driving revenue through renewals, expansions, and proactive account management, working closely with sales teams to maximize customer value.
Daily activities include forecasting, pipeline management, and developing success plans tailored to each account. The role demands a strategic approach to adoption, risk management, and stakeholder engagement, ensuring clients derive maximum benefit from Heidi’s AI healthcare platform. The manager will also lead implementation, training, and clinical workflow integration to foster long-term relationships.
Candidates should have 3-5+ years of SaaS experience, with a proven track record in managing large, multi-product portfolios and hitting revenue targets. They must be adept at pipeline discipline, data-driven decision-making, and collaborating with sales teams. The position is hybrid, based in London, and involves full ownership of the customer journey from onboarding to expansion.