About the role
At Heidi AI, the Customer Success Manager role is situated within the go-to-market and success team, focusing on healthcare providers in Germany. The team is dedicated to transforming healthcare through AI-powered solutions that streamline administrative tasks and improve patient care. The role involves managing customer relationships, ensuring successful implementation, and fostering ongoing engagement with clinicians and hospitals.
The day-to-day responsibilities include onboarding new clients, developing tailored adoption strategies, and tracking key metrics like time-to-value. The manager will also identify growth opportunities, address operational challenges, and serve as the voice of the customer internally. Strong communication and organizational skills are essential, along with a passion for AI and healthcare.
This position is full-time, hybrid, and based in Berlin or Munich, with a focus on building strategic partnerships and driving digital transformation in healthcare. Candidates should have at least two years of SaaS customer success experience, familiarity with the German healthcare system, and a proactive, problem-solving attitude. The role offers an opportunity to contribute to impactful healthcare innovations in a fast-paced environment.