About the role
ElevenLabs is a pioneering AI company that develops advanced voice and audio technology platforms, serving a diverse client base from startups to major corporations. The Customer Success Lead will oversee a team dedicated to ensuring clients derive maximum value from the company's innovative solutions, focusing on customer retention, expansion, and satisfaction. The role involves strategic leadership, direct account management, and fostering a high-performance team culture.
Daily responsibilities include coaching team members, managing key accounts, and implementing scalable customer success processes. The candidate must excel in building relationships with executive clients and internal teams, aligning customer needs with product development. They will also analyze data to improve workflows and customer outcomes, ensuring consistent delivery of high-quality service.
Candidates should have extensive experience in SaaS customer success, with a strong background in managing UK&I accounts and leading teams. Technical acumen, strategic thinking, and a passion for building effective processes are essential. The role is remote, based in the UK, and involves working closely with cross-functional teams to drive company growth and customer satisfaction.