About the role
At ElevenLabs, the Customer Success role focuses on supporting clients across the DACH region, including Germany, Austria, and Switzerland. The team works on innovative AI voice and audio platforms, helping customers deploy and optimize these tools across various systems. The role involves managing a portfolio of clients, ensuring successful adoption, and identifying growth opportunities to drive revenue retention and expansion.
Day-to-day activities include onboarding new clients, providing technical and strategic guidance, and analyzing usage data to prevent issues. The person will collaborate closely with sales, engineering, and product teams to turn technical wins into revenue. They will also handle renewals, upsells, and cross-sell opportunities, contributing directly to the company's growth objectives.
Candidates should have over five years of experience in customer success or account management within SaaS, AI, or developer tools, with fluency in German and English. Familiarity with AI deployment, API integrations, and working across the DACH market is essential. The role offers remote work flexibility, allowing candidates to operate from anywhere in the specified regions, and emphasizes a proactive, builder mindset to navigate ambiguity and foster innovation.