About the role
Heidi AI is developing a healthcare platform aimed at supporting clinicians through AI-powered tools. The Clinical Associate role is part of the Customer Success team, focusing on clinician adoption and effective integration of Heidi into daily medical workflows. The team works closely with healthcare providers to ensure smooth onboarding, training, and ongoing support, especially during initial deployment phases, to maximize the platform's impact.
Daily responsibilities include supporting onboarding processes, customizing workflows, and delivering training to clinical staff. The role requires understanding clinical practices across various specialties and translating these into effective use of Heidi. The associate acts as a clinical voice, answering questions, and helping clinicians optimize their use of the platform, often through in-person visits to healthcare sites.
Candidates should be recent or early-career healthcare professionals with a strong interest in healthtech and AI. They need excellent communication skills, organization, and a proactive attitude. The position involves managing multiple support tasks, learning new tools, and collaborating with product and engineering teams to improve workflows. The role is hybrid, based in London, and involves travel for on-site support.