About the role
At Bandwidth, a leading global communications software provider, the team focuses on building and maintaining the infrastructure that powers voice, messaging, and emergency services worldwide. The Billing Quality Analyst plays a vital role in ensuring the accuracy and integrity of billing operations, working across multiple platforms to execute billing cycles, perform audits, and resolve discrepancies. This role requires a detail-oriented mindset and a strong understanding of billing processes.
Daily responsibilities include generating invoices, setting up new accounts, updating rates, and supporting compliance and revenue assurance audits. The analyst collaborates with cross-functional teams, interprets contract details, and maintains thorough documentation to support audit readiness. The position offers opportunities to develop expertise in billing systems, contract structures, and product pricing, with a focus on operational excellence.
Candidates should have at least one year of billing experience, strong analytical skills, and proficiency in MS Excel. Effective communication skills and a positive attitude are essential, with additional experience in telecom billing, Salesforce, or SQL considered advantageous. The role is based in Raleigh, NC, and emphasizes a collaborative, inclusive work environment that values work-life balance and professional growth.