About the role
At Bandwidth, a global communications software provider and Tier 1 network operator, the team focuses on building and maintaining voice, messaging, and emergency services infrastructure. The Product Support Analyst (Voice) role involves assisting customers with technical issues related to telephony, VOIP, and SIP networks, ensuring smooth operation of their voice services. The position emphasizes collaboration with carriers and customer IT teams to resolve network and configuration problems efficiently.
Daily responsibilities include troubleshooting voice, API, and 911 services, managing support tickets within service level agreements, and escalating complex issues when necessary. The role requires strong knowledge of VoIP, SIP, routers, switches, and PBX systems, with a preference for candidates holding a relevant degree or equivalent experience. The work schedule is from noon to 9 PM, Monday through Friday, and the work environment is based in Raleigh, North Carolina.
Candidates should possess problem-solving skills, network configuration expertise, and experience with telephony infrastructure. The company offers comprehensive benefits, including paid medical coverage, generous PTO, and a supportive culture that values work-life balance. This role is ideal for individuals passionate about voice technology and eager to contribute to a major infrastructure provider shaping how the world connects.