About the role
At Heidi AI, the team focuses on developing AI tools that support healthcare professionals by making patient care more continuous and human-centered. The Applied AI Specialist role involves managing relationships with healthcare practices, understanding their workflows, and demonstrating how Heidi’s AI products can add operational and clinical value. The team is composed of diverse professionals including doctors, engineers, and designers, working together to improve healthcare delivery.
Daily responsibilities include building trusted partnerships with clinical and operational leaders, identifying opportunities for product adoption, and translating workflow challenges into practical solutions. The role requires strong product knowledge, technical fluency, and the ability to develop business cases that link product features to measurable outcomes. Collaboration with Clinical Engineers and cross-functional teams is essential.
Candidates should have over three years of experience in client-facing roles, with a proven track record of managing customer relationships and delivering business results. Effective communication skills across clinical and executive audiences, along with a relationship-led approach to growth, are key. The position is based onsite in New York and involves working closely with healthcare providers to expand the use of Heidi’s AI solutions.